- Are trained to be the first point of contact within sporting organisations for any person considering making a complaint under the SLSA Member Protection Policy.
- MPIOs provide confidential, impartial and timely information and support.
- They act as a sounding board and provide information about the local complaint resolution options available to address the individual’s concerns.
- MPIO’s may also be called up to provide advice to club administrators or complaint handlers regarding the Member Protection Policy and associated laws.
- MPIOs are not advocates but they may elect to accompany complainants, if requested, to talk with someone else.
What DO Member Protection Information Officers do?
- Act as an impartial support person
- Provide information about discrimination, harassment and child abuse
- Provide information about the Member Protection Policy and the options available to resolve the complaint
- Provide information about relevant laws and the right to complain externally
- Discuss possible strategies the individual can use to deal directly with the other person
- Provide contact details for counselling or other referrals as appropriate or as requested
What DON’T Member Protection Information Officers do?
- Take sides or judge
- Give advice
- Breach confidentiality
Soldiers Beach Surf Life Saving Club MIPOS are: